Beyond Academics: Supporting First-Generation and Underprivileged Students with Case Management
As colleges and universities strive to improve student outcomes, there is growing recognition that academic support alone is not enough—especially for first-generation and underprivileged students . These students often face complex, overlapping challenges that can hinder their ability to succeed, persist, and graduate. To address these barriers holistically, institutions are turning to student case management systems as a strategic solution. Understanding the Challenges First-generation students—those whose parents have not completed a four-year college degree—often enter higher education with less social capital, fewer financial resources, and limited access to academic and career guidance. Underprivileged students, including those from low-income backgrounds, marginalized communities, or unstable living situations, may experience additional stressors such as food insecurity, housing instability, mental health issues, or caregiving responsibilities. These challenges are not i...